Customize the booking form and your service page

Every service in Catalog → Bookable services generates its own booking page ready to take appointments. You can decide which questions to ask before confirming a booking, how the calendar is laid out on the page, and under what rules customers can cancel or change the date.

Which details are always requested (name, email, phone) and how to add custom questions (text, option list, checkbox, notes)

When you open the Form step in the service creator (or click Edit on the Form row inside the service’s detail page), you will see that véltica always asks for three contact fields automatically with no setup required: Name, Email, and Phone.

If you need to know anything else before the customer arrives—for example, whether it is their first visit, what equipment size they need, or their home address—click Add another question (or Add question). You can choose from these field types:

Question type	What it is for
Short text	Brief single-line answers (e.g. Is this your first visit? or File number).
Long text	Detailed explanations, symptoms, notes, or special instructions.
Option list	A dropdown menu where you enter the choices (one per line, such as Small, Medium, Large) for the customer to pick from.
Checkbox (yes/no)	A single checkbox, ideal for confirming a requirement or accepting an instruction.
Email / Phone	Useful when you need to ask for a secondary or emergency contact.

On every question, you can check Required (so the booking cannot be submitted without answering it) and use Move up and Move down to reorder them. All answers are saved inside the Form tab when you open the appointment in Catalog → Appointments.

Change your service page design (Calendar first, Classic, Calendar below, Step by step)

From Catalog → Bookable services (or from the Page designs panel in the editor), you can choose between four layouts tailored to different kinds of services:

• Calendar first: Shows the service name and description at the top and displays the full-width calendar right away. It is the most direct layout for returning clients who already know what they are booking.
• Classic: Places the service photos on one side and the text alongside the booking calendar on the other.
• Calendar below: Presents the photos and full description at the top with a See times button, and dedicates a spacious section below exclusively to the calendar.
• Step by step: Opens with a photo cover, a three-step “How it works” section, and the calendar at the bottom of the page.

In addition to each individual service page (/book/<service>), you can also change the layout of the index page that lists all your bookable services (/bookings) between Grid, Cover + grid, Two columns, Rows, or Title on the side.

Customize the logo, colors, and cancellation policies shown when booking

To make your booking page feel like a seamless part of your brand and make your rules clear before anyone books:

1. Logo, accent color, and theme: In the Details step of the service wizard (and under Settings → How the page looks on the service’s detail page), you can upload a Logo, pick the Accent color that paints buttons and prices, and set the Theme (Automatic (follows the visitor), Always light, or Always dark).
2. Cancellation & rescheduling policy (Cancellation step): Set your exact rules and véltica will enforce them automatically whenever a customer opens the link in their email:
   • Cancellation and change deadlines: Specify up to how many hours before the appointment you allow customers to cancel or change the date online (or leave it open right up to the start time).
   • Refund policy (for paid services): Set what percentage is refundable when canceling within the deadline (100%, partial, or no refund) and what happens past the deadline.
   • Handling past the deadline and extra conditions: Choose whether past the deadline the customer must contact you for Manual review, whether you Allow rescheduling only, or Allow no changes. You can also turn on extra conditions such as Full refund if the slot is taken again, Credit towards a future booking, or An exception the first time.

Every time you update a service’s cancellation rules, véltica saves a permanent, timestamped record under Policy history on the service’s detail page, so both you and your customers always have certainty about which terms were in force when the booking was made.